Requirements, Procedures and Tips

• What does the ticket fare include?
  Answer: Your payment for the tickets on our website include actual fare for the flights (either Economic or Business Class), charge by airlines such as insurance, airport tax, fuel fee, other surcharges and charge for bank transaction. Price is mostly calculated in US Dollar, except where noted otherwise.
• What happen if I make booking and then do not confirm or pay?
  Answer:

  After your booking of the flights is made, it can be held for a limited time due to availability of the seat as well as policy of the airlines. After that time, if we still do not hear back from you, we will automatically cancel your reservation. If you booked the flights but choose to pay later on, we will inform the deadline of payment to you via email, and if you do not make payment before and at this deadline, your booking is also cancelled.
• What is electronic air ticket?
  Answer:

  Electronic air ticket is issues under electronic form (like email or PDF form) which contains information for air tickets. Vietnam airlines currently uses all e-tickets on all routes both domestic and international. E-tickets have equal value as paper tickets and the airlines are responsible to ensure that passengers with e-tickets can travel smoothly.

  If your book with us, e-tickets are sent to you via E-mail or fax after issuing, then you can print them out and show them along with your travel document at the time of check in.

Price, Payment and Others

• How can I book an airline ticket on your website?
  Answer: Follow these steps to make your purchase:
  
  Step 1. Select your trip type: One-way or round trip. Indicate the departure and destination cities, travel dates and number of people: infants, children or adults. Click on the “Search” button.
  
  Step 2. Select your flight(s) by clicking on the radio button (white circle) next to your preferred fare(s). Then hit the "Next" button.
  
  Step 3. In this screen you must check the information about your selected flight(s): route, departure and arrival times, date, flight number, plane type and detailed information about the fare option. Click on "Next”.
  
  Step 4. Fill in a booking form and confirm the passenger's information.
  
  Step 5. Accept the “Cancellation and Change Penalty Policies”,  and the “Transport Contract and general Terms and Conditions” and also accept the “Fares, taxes and surcharges”. Click on "Continue".
  
  Step 6. Choose the payment method, enter the requested information and click “Pay”.
  
  If you have problems with our online booking system, please email us at sales@vietnamairfare.net or call us +84.985761122 and +84.4.39287124
  
  
• How can I pay for my tickets?
  Answer:

  We provide different payment methods for both customers inside and outside of Vietnam, including credit cards, cash, and bank transfer. For credit card, you can just make a request online and then we will send you a secure link to pay after ticket availability is confirmed via email.
  
  BY CREDIT CARD
  We connect with OnePAY Payment Gateway to accept Online Card Payment (http://onepay.vn/). All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).
  
  After you have received Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click “I agree with Terms and Conditions” and click Submit.
  
  You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
  
  1.    Card information input:
  To make the payment, you will input the following card information:
  o    Card Number
  o    Expiration Date
  o    CSC (Card Security Code – CVV, CVC)
  o    Billing address (Card holder’s address which has been registered with the Issuer Bank)
  Click “PAY”.
  o    Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).
  
  2.    Transaction Result
  You would kindly wait for some seconds for the transaction result from OnePAY payment gateway.
  If the payment is successful, you will see the notification: Your invoice was paid successfully!
  You will receive confirmation by email.
  
  If the payment is failed, you will see: Transaction was not successful!
  
  In some cases, your transaction may be not successful due to:
  -    In correct card information
  -    Not enough credit balance (daily or monthly)
  -    Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
  
  In case you input card information then did not receive any transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Invoice.
  
  Section:    ……….……
  Tel:        …….………
  Email:        …. ….…….
  (Merchant’s support contact)
  
  After the payment is made successful, we will issue the tickets and deliver to your hotel address!
  
  BY PAYPAL
  Please send the deposit/payment to our Paypal ID: danviettravel@yahoo.com.vn
  
  BY BANK TRANSFER
  Please remit your payment to our USD bank account below:
  - Bank name: Asia Commercial Bank
  - Account holder name: DAN VIET TRAVEL CO., LTD
  - Account number: 83771709
  - Address: 184 – 186 Ba Trieu, Hai Ba Trung, Hanoi, Vietnam
  - SWIFT code: ASCB VNVX
  
  Please note: For all of the online payment method above, we will charge 5% of the total price for transaction fee!
  
• When do I need to pay for my tickets?
  Answer: Airlines tickets have to be paid in full after seat availability is confirmed. Upon receiving your payment, we will confirm and send you the electronic air ticket by email.
• How can I contact you?
  Answer:

  At the bottom of the website you will find the "Contact Us" link. If you click on this link then you will find all the different ways you can contact us. Please select your preferred way.